Reference

Explore 39t Legal Terms for India

Q: How do I request a copy of the personal data 39t holds on my account?

Email legal@39t.org from your registered address with the subject line 'Data Access Request'. We will confirm receipt within one business day and deliver a full data export to your registered email within five business days.

Our legal terms set out the rules that govern your account on 39t, including how we collect and protect your data, how disputes are handled, and what applies…

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39t Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

39t operates under a jurisdiction-dependent framework, which means the rules that apply to your account depend on where you are located and what local law permits. We collect only the personal data needed to run your account securely — name, contact details, and transaction records tied

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to UPI, Paytm, and PhonePe payments. Your transaction history is retained for the period required by applicable financial regulations, after which it is securely purged. We do not sell personal data to third parties, and we share it with payment processors and identity-verification partners solely to
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keep your account running. By opening an account, you agree to these terms. If local law in your region does not permit access, you should not proceed. We update this document when our practices or applicable rules change, so check back periodically.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Reach Us on Any Legal Query

If you have a question about your rights under our legal terms, want to request a copy of your data, or need to raise a dispute about a UPI or Paytm transaction on your account, our support team is ready to help across three contact channels listed here.

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Email Support

Send your legal query, data-access request, or transaction dispute to our dedicated address at [email protected]. We aim to respond within two business days and will acknowledge receipt immediately on submission.

Live Chat

Start a live chat directly on 39t.org for faster handling of account-related legal questions. Chat agents can escalate to our compliance desk if your query needs a formal written response or an account freeze.

Help Centre

Our Help Centre at 39t.org/help carries the latest version of every policy document, step-by-step account-closure instructions, and forms to request data deletion or correction without needing to contact us directly.

ACCOUNT INTEGRITY

Switch On Account Security at 39t

We take a layered approach to protecting your account and the data inside it — from how cookies work on the site to how long we keep your records and who you…

Data Handling

Personal data collected during account creation — name, email, phone — is encrypted at rest and in transit. We access it only for account management and financial compliance, never for marketing without your explicit consent.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences in your browser at any time; blocking analytics cookies does not affect account functionality.

Account Security

Two-factor authentication is available on every 39t account. We also monitor for unusual login locations and will temporarily lock your account and notify you by email if we detect access patterns that do not match your history.

Data Retention

Transaction records — including UPI, Paytm, and PhonePe entries — are retained for the period required under Indian financial rules. After that window, data is deleted from live systems and purged from backups within 90 days.

Who to Contact

For data-access or deletion requests, write to [email protected] with your registered email and a brief description of your request. Our data officer reviews submissions and responds within five business days with a clear next step.

Requesting Changes

You can correct inaccurate account data by submitting a change request through the Help Centre form. Name corrections require a scanned ID; contact-detail changes are verified via a one-time code sent to your current registered number.

Open Answers to Your Legal Questions

The questions below cover the situations India users ask about most — from accessing their data and closing their account to how UPI dispute records are handled and what happens when our terms change.

Email [email protected] from your registered address with the subject line 'Data Access Request'. We will confirm receipt within one business day and deliver a full data export to your registered email within five business days.

Yes. Submit a deletion request via the Help Centre form or by emailing [email protected]. We will close your account and remove personal data from live systems within 14 days, subject to any retention required by financial law.

Access to 39t and the rules that govern your account depend on local law. Use of the platform is available only where local law in your region permits it. We recommend checking your local regulations before opening an account.

Contact support via live chat or email with your UPI reference number or Paytm transaction ID. We cross-check the record with our payment processor and respond with findings within three business days, including any corrective steps.

We share data only with identity-verification partners and payment processors such as those handling UPI, Paytm, and PhonePe flows. We do not sell your data or share it with advertisers under any circumstances.

We post an update notice on the legal page and send an email to your registered address before material changes take effect. Continuing to use your account after the effective date indicates acceptance of the revised terms.

PhonePe and all other payment logs are retained for the period required under Indian financial regulation. After that period expires, records are deleted from live systems and removed from backups within the following 90 days.

Explore 39t Legal Terms for India

Reach Us on Any Legal Query

Email Support

Live Chat

Help Centre

Switch On Account Security at 39t

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Open Answers to Your Legal Questions

01 How do I request a copy of the personal data 39t holds on my account?

02 Can I ask 39t to delete my account and all associated data?

03 What legal rules apply to my account if I am based in India?

04 How does 39t handle a dispute over a UPI or Paytm transaction?

05 Does 39t share my data with any third parties?

06 How will I know when the legal terms have been updated?

07 What happens to my PhonePe transaction records if I close my account?

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